Shipping to the United Kingdom

We proudly offer shipping to all locations across the United Kingdom.
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Shipping Options

• Standard Shipping: £9.99 — Delivery within 5–7 business days after dispatch.

Customs & Import Duties

Please note that international orders may be subject to customs fees, import taxes, and duties upon delivery.
These charges are the responsibility of the customer and are not included in the product or shipping cost.

Order Tracking

Once your order has shipped, you will receive an email with your tracking information.
You can use this information to monitor the status and estimated delivery of your order.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us immediately at [info@aalocom.com].
We will investigate the issue and assist you with a replacement or refund where applicable.

When you receive your package, please inspect it carefully. If you find any damage, defects, or if you receive the wrong item, notify us right away so we can quickly make things right for you.

🔄 Return & Refund Policy

Easy Returns

We’re happy to accept returns if:

• The item remains in good condition and was not damaged while in your care.
• The item is the same as what we originally sent (no replacements or alterations).
• The item is returned in its original condition — unopened if applicable, with original packaging, tags, manuals, warranty cards, and any accessories included.

Return Window

• You have 14 days from the day you receive your order to request a return.

Return Conditions

• Returned items must be unworn, unopened (if applicable), unused, and in the same condition as received.
• Items must include all original packaging and a receipt or proof of purchase.

Refunds

• Refunds will be issued to the original method of payment.
• Refunds will be processed within 10 working days after we receive your returned item.
• Refunds will include the product cost and any applicable sales tax but exclude any customization costs.

Return Shipping Costs

• If the return is due to a defective product or a shipping mistake on our part, we will cover the return shipping costs.
• For all other returns (such as a change of mind), customers are responsible for the return shipping fees.

How to Start a Return

To request a return, simply email us at [info@aalocom.com], and our team will guide you through the process.