Terms of Use
Welcome to AALO com FOR E-COMMERCE, Aalo com provides you with website features and other services when you visit or shop at https://aalogroup.com or use the products and services programs provided by
(Aalo com) you agree, on behalf of yourself and all members of your family and others who use any service under your account, to the following terms:
Please read these terms carefully.
We offer a wide range of Aalo com services, and additional terms may sometimes apply. When you use an Alocom Service (e.g., your profile, gift cards, Alocom Video, or your media library), you will also be subject to the guidelines, terms, and agreements applicable to that Alocom Service (“Terms of Service”). If these Terms of Use are inconsistent with the Terms of Service, these Terms of Service will control.
Privacy
Please review our Privacy Notice, which also governs your use of the Alocom Services, to understand our practices.
Electronic Communications
When you use the Alocom Services, or send emails, text messages, and other communications from your desktop or mobile device to us, you may communicate with us electronically. You consent to receive communications from us electronically, such as emails, text messages, mobile push notifications, or notices and messages on this Site or through other Alocom Services, such as our Message Center, and you may retain copies of such communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright
All content included in or made available through any Alocom Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Alocom or its content suppliers and is protected by Egyptian copyright laws. The compilation of all content included in or made available through any Alocom Service is the exclusive property of Alocom and is protected by Egyptian copyright laws.
Trademarks
Click here for a non-exhaustive list of Alocom trademarks. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Alocom Service are trademarks or trade dress of Alocom in the Arab Republic of Egypt. Alocom trademarks and trade dress may not be used in connection with any product or service that is not Alocom’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Alocom. All other trademarks not owned by Alocom that appear in any Alocom Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Alocom.
Licensing and Access
Subject to your compliance with these Terms of Use and any Service Terms, and your payment of any applicable fees, Alocom or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Alocom Services for your personal, non-commercial purposes. This license does not include any resale or commercial use of any Alocom Service or its content; any collection and use of any product listings, descriptions, or prices; any derivative use of any Alocom Service or its content; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Terms of Use or any Service Terms are reserved and retained by Alocom or its licensors, suppliers, publishers, rights holders, or other content providers. You may not reproduce, duplicate, copy, sell, resell, visit, or exploit any Aalo Com Service or any portion thereof for any commercial purpose without the express written consent of Aalo Com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Aalo Com without the express written consent of Aalo Com. You may not use any meta tags or any other “hidden text” utilizing Aalo Com’s name or trademarks without the express written consent of Aalo Com. You may not misuse the Aalo Com Services. You may use the Aalo Com Services only as permitted by law. The licenses granted by Aalo Com terminate if you do not comply with these Terms of Use or any Terms of Service.
Your Account
You may need an Aalo Com account to use certain Services, and you may be required to log in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. Visit Your Payments to manage your payment options. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Aalo Com sells products for children, but sells them to adults, who may purchase with a credit card or other permitted payment method. If you are under 18, you may use the Aalo Com Services only with the involvement of a parent or guardian. Aalo Com reserves the right to refuse service, terminate accounts, terminate your rights to use the Aalo Com Services, remove or edit content, or cancel orders in its sole discretion.
Reviews, Comments, Communications, and Other Content
You may post references
You may post comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including rights of publicity), or otherwise injurious to third parties or objectionable, and does not consist of software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead any other person as to the origin of a card or other content. Allocom reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you post content or submit material, unless we indicate otherwise, you grant AloKom a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any medium. You also grant AloKom and its sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content you post; that the content is accurate; that use of the content you submit does not violate this policy and will not cause injury to any person or entity; and that you will indemnify AloKom for all claims resulting from content you submit. AloKom has the right, but not the obligation, to monitor and edit or remove any activity or content. AloKom takes no responsibility and assumes no liability for any content posted by you or any third party.
Intellectual Property Complaints
AloKom respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please follow our notice and procedures for filing copyright infringement claims.
Risk of Loss
All purchases of physical items from Alocom are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping carrier.
Returns, Refunds, and Title
Alocom does not assume title to returned items until after the item arrives at our fulfillment center. At our discretion, a refund may be issued without the need for return. In such case, Alocom does not assume title to the returned item. For more information about returns and refunds, please see our Returns Center .
Product Descriptions
Alocom attempts to be as accurate as possible. However, Alocom does not warrant that product descriptions or other content of any Alocom Service is accurate, complete, reliable, current, or error-free. If a product offered by Alocom is not as described, your sole remedy is to return it in unused condition.
Pricing
“List Price” means the suggested retail price of a product as offered by the manufacturer, supplier, or seller. We regularly check list prices against prices recently found on AloKom and other retailers. For some products, a “Can Price” may be displayed, which is determined using the product’s recent price history on AloKom.
For items sold by AloKom, we cannot confirm the price of an item until you order it. Despite our best efforts, a small number of items in our catalog may be incorrectly priced. If an item sold by AloKom’s correct price is higher than the price we have stated, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may have different policies when an item is incorrectly priced.
We typically do not charge your credit card until after your order has entered the shipping process or, for Digital Products, until we have made the Digital Product available to you.
Other Businesses
Parties other than AloKom operate stores, provide services or software, or sell product lines through the AloKom Services. In addition, we provide links to the websites of affiliates and other companies. If you purchase any products or services offered by these companies or individuals, you are purchasing directly from those third parties, and not from Alocom. We are not responsible for examining or evaluating, and we do not warrant the offerings of any of these companies or individuals (including the content of their websites). Alocom has no responsibility or liability for the actions, products, and content of all of these and any other third parties. You should carefully review their privacy statements and other terms of use.
Disclaimer of Warranties and Limitation of Liability
The Alocom Services and all information, content, materials, products (including software) and other services included or otherwise made available to you through the Alocom Services are provided by Alocom on an “as is” and “as available” basis, unless otherwise specified in writing. Alocom makes no representations or warranties of any kind, express or implied, as to the operation of the Alocom Services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through the Alocom Services, unless otherwise stated in writing. You expressly agree that your use of the Alocom Services is at your sole risk. To the maximum extent permitted by law, Alocom disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Alocom does not warrant that the Alocom Services, information, content, materials, products (including software) or other services will be free from defects or errors.
The software) or other services included or otherwise made available to you through the Alocom Services, Alocom servers or electronic communications sent from Alocom are free of viruses or other harmful components. To the maximum extent permitted by law, Alocom will not be liable for any damages of any kind arising from the use of any Alocom Service, or for any information, content, materials, products (including software) or other services included or otherwise made available to you through any Alocom Service, including without limitation direct, indirect, incidental, punitive and consequential damages, unless otherwise specified in writing.
Disputes
Any dispute or claim relating in any way to your use of any Alocom Service will be adjudicated in the courts of the Arab Republic of Egypt in accordance with the laws and regulations of the courts.
Applicable Law
By using any Alocom Service, you agree that the applicable law of the Arab Republic of Egypt will govern these Terms of Use and any dispute of any kind that may arise between you and Alocom.
Site Policies, Modification and Severability
Please review our other policies, such as our Pricing Policy, posted on this Site. These policies also govern your use of the Alocom Services. We reserve the right to make changes to our Site, Policies, Terms of Service and these Terms of Use at any time. If any of these terms are deemed invalid, void or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining term.
Our Address
Alocom E-Commerce
Address: 1 Mostafa El Nahhas, Nasr City
Email: info@aalogroup.com
Phone: Tel:+20 1064936667
WA:+20 1064936667
Additional Terms for Alocom Programs
The following terms (“Program Terms”) apply to any software (including any software updates or upgrades) and any related documentation we provide to you in connection with the Alocom Services (“Alocom Program”).
1. Use of the Alocom Sites and Services. You may use the Aalo Com Sites and Services solely for the purpose of enabling you to use the Aalo Com Services as provided by Aalo Com, and as permitted by these Terms of Use and any Terms of Service. You may not merge any part of the Aalo Com Software into other software, compile any part of it in combination with other software, copy (except to exercise the rights granted in this Section), modify, create derivative works from, distribute, assign or license any rights to it, in whole or in part. All software used in any Aalo Com Service is the property of Aalo Com or its software suppliers and is protected by United States and international copyright laws.
2. Use of Third-Party Services. When using the Aalo Com Site, you may also use one or more third-party services, such as a wireless carrier or mobile software provider. Your use of such third-party services may be subject to separate policies, terms of use and fees for such third parties.
3. You may not reverse engineer, decompile, disassemble, tamper with or bypass any security associated with the Aalo Com Software, in whole or in part.
4. Updates. We may provide automatic or manual updates to the Aalo Com Site at any time and without notice to you.
5. Disputes. In the event of any dispute between these Terms of Use and any other terms of Aalo Com or a third party applicable to any part of the Aalo Com Software, such as open source license terms, such other terms will govern with respect to that part of the Aalo Com Software and the extent of the dispute.
How to Subpoena or Other Legal Process
Aalo Com accepts the submission of subpoenas or other legal process only through the addresses of Aalo Com E-Commerce Company.
Attention: Legal Affairs Department – Legal Process
Please note that providing detailed and accurate information at the outset will facilitate the efficient processing of your request. This information will include, for example, the email and/or credit card number used to make purchases for retail purchase information; the name, email and physical address of the seller for seller information; the serial number of the device for Aalo Com devices; and the IP address and full time stamps.
Notice and Procedure for Submitting Claims of Intellectual Property Infringement
If you believe that your intellectual property rights have been infringed, please submit your complaint using our online form . This form may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, and patent claims.
We respond promptly to rightsholder concerns about any alleged infringement, and we terminate repeat infringers in appropriate circumstances.
We offer the following alternative to our online form for copyright complaints only. You may submit written claims of copyright infringement to our Copyright Department .
Written claims of copyright infringement must include the following information:
• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed;
• A description of where the material that you claim is infringing is located on the Site;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
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We know that you care about how your information is used and shared.we appreciate your trust that we will do so carefully and wisely. This Privacy Notice describes how Aalo Com.com and its affiliates (collectively, “Aalo Com”) collect and process your personal information through Aalo Com websites, devices, products, services, online stores, physical stores, and applications that reference this Privacy Notice (collectively, the “Aalo Com Services”). By using the Aalo Com Services, you consent to the practices described in this Privacy Notice.
• What personal information does Aalo Com collect about customers?
• For what purposes does Aalo Com use your personal information?
• What about cookies and other identifiers?
• Does Aalo Com share your personal information?
• How secure is my information?
• What about advertising?
• What information do I have access to?
• What choices do I have?
• Are children allowed to use Aalo Com Services?
• EU-US and Swiss-US Data Privacy Framework
• Terms of Use, Notices and Revisions
• Relevant Practices and Information
• Examples of Information Collected
What Personal Information Does Alocom Collect About Customers?
We collect your Personal Information so that we can provide and continually improve our products and services.
The following are the types of Personal Information we collect:
• Information You Provide to Us: We receive and store any information you provide to us in connection with the Alocom Services. You may choose not to provide certain information, but you may then be unable to take advantage of many of the Alocom Services.
• Automatic Information: We automatically collect and store certain types of information about your use of the Alocom Services, including information about your interaction with products, content and services available through the Alocom Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses the Alocom Services and other content provided by or on behalf of Alocom on other websites. Our physical stores may use cameras, computer vision, sensors, and other technologies to collect information about your in-store activity, such as the products and services you interact with. Click here to see examples of what we collect.
• Information from other sources: We may receive information about you from other sources, such as updated delivery and address information from our shipping companies, which we use to correct our records and more easily deliver your next purchase.
What does Alocom use your personal information for?
We use your personal information to operate, provide, develop, and improve the products and services we offer to our customers. These purposes include:
• Purchase and deliver products and services. We use your personal information to receive and process orders, deliver products and services, process payments, and communicate with you about orders, products, services, and promotions.
• Provide, troubleshoot, and improve the Alocom Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Alocom Services.
• Recommendations and personalization. We use your personal information to recommend features, products, and services that may be of interest to you, identify your preferences, and personalize your experience with the Alocom Services.
• Providing audio, video and camera services. When you use our audio, video and camera services, we use your voice input, images, videos and other personal information to respond to your requests, provide you with the requested service and improve our services. For more information about Alexa Voice Services, click here .
• Complying with legal obligations. In some cases, we collect and use your personal information to comply with laws. For example, we collect information from sellers about your place of incorporation and bank account information for identity verification and other purposes.
• Communicating with you. We use your personal information to communicate with you about the Alocom services across various channels (e.g., by phone, email and chat).
• Advertising. We use your personal information to serve you interest-based ads for features, products and services that may be of interest to you. We do not use information that personally identifies you to serve you interest-based ads. To learn more, please read our Interest-Based Advertising Notice .
• Fraud prevention and credit risk. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Alocom and others. We may also use scoring methods to assess and manage credit risk.
What about cookies and other identifiers?
To enable our systems to recognize your browser or device and to provide and improve the Aalo Com Services, we use cookies and other identifiers. For more information about cookies and how they are used, please read our Cookies Notice .
Does Aalo Com Share Your Personal Information?
Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with affiliates controlled by Aalo Com.com, Inc. that are subject to this Privacy Notice or follow practices that are at least as protective as those described in this Privacy Notice.
• Transactions involving third parties: We provide you with services, products, applications, or skills provided by third parties for use on or through the Aalo Com Services. For example, you may order products from third parties through our stores, and we offer services or sell product lines in partnership with third-party companies, such as Aalo branded credit cards.To Share. You can see when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, registering, assessing and managing credit risk, and providing customer service. Third-party service providers have access to the personal information necessary to perform their functions, but may not use it for other purposes.
• Business Transfers: As we continue to develop our business, we may sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any prior privacy notice (unless, of course, the customer consents otherwise). Also, in the event that we acquire Aalo Com.com, Inc. or substantially all of its assets, customer information would of course be one of the transferred assets.
• Protection of Alocom and Other Companies: We disclose account information and other personal information when we believe disclosure is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Alocom, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Unless described above, you will receive notice when personal information about you may be shared with third parties, and you will have the opportunity to choose not to share the information.
How secure is my information?
We have designed our systems with your security and privacy in mind.
• We work to protect the security of your personal information during transmission using encryption protocols and software.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
• Our devices provide security features to protect against unauthorized access and data loss. You can control and configure these features according to your needs. Click here for more information about how to manage your device security settings.
• It is important for you to protect your password, computers, devices, and applications from unauthorized access. We recommend that you use a unique password for your Aalo Com account that you do not use for other online accounts. Be sure to sign out when you are finished using a shared computer.
What about advertising?
• Third-party advertisers and links to other websites: Aalo Com Services may include advertisements from third parties and links to other websites and applications. Our third-party advertising partners may collect information about you when you interact with their content, advertisements, and services. For more information about third-party advertising on Aalo Com, including interest-based advertising, please read our Interest-Based Advertising Notice . To adjust your advertising preferences, please go to your advertising privacy options page .
• Use of third-party advertising services: We provide advertising companies with information that allows them to deliver more useful and relevant Aalo Com ads to you and measure their effectiveness. We do not share your name or other information that directly identifies you when we do so. Instead, we use an advertising identifier such as a cookie, device identifier, or a token derived from an irreversible encryption application to other information such as your email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and your data about that event so that you are not served an ad to download the app again. While we do not share your specific shopping actions such as purchases, product views, or searches with advertising companies, we may share an advertising identifier and an estimate of the value of ads they show you on our behalf so that they can serve you more effective AlloKam ads. Some advertising companies also use this information to serve you relevant ads from other advertisers. You can learn more about how to opt out of personalized advertising (such as cross-context behavioral advertising) by going to your advertising privacy choices page.
What information do I have access to?
You can access your information, including your name, address, payment options, profile information, Prime membership, family settings, and purchase history in the “Your Account” section of the website.
What choices do I have?
If you have any questions about how we collect and use your personal information, please contact our Customer Service. Many of the Allocom Services also include settings that provide you with choices about how your information is used.
• As described above, you can choose not to provide certain information, but then you may not be able to take advantage of many of the Allocom Services.
• You can add or update certain information on pages such as those referenced in “What information do I have access to?” When you update information, we typically keep a copy of the previous version for our records.
• If you do not want to receive email or other communications from us, please adjust your customer contact preferences. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or device.
• You can adjust your personalized advertising preferences by visiting Your Advertising Privacy Options .
• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some of the essential features of the Alocom Services, we recommend that you leave them turned on. For example, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart, go to checkout, or use any services that require you to sign in. For more information about cookies and other identifiers, see our Cookies Notice .
• If you would like to browse our websites without associating your browsing history with your account, you may do so by logging out of your account here and blocking cookies on your browser.
• You can manage the recommendations you receive in our store, remove recommendations you do not want to see here by selecting View all and manage and then selecting the Remove items toggle that appears at the top of the page, and edit your browsing history here .
• You will also be able to opt out of certain other types of data use by updating your settings on the Alocom website (for example, in “Manage Content and Devices”), device, or app. For more information, click here . Most non-Alocom devices also provide users with the ability to change device permissions (for example, disable/access location services and contacts). For most devices, these controls are located in the device settings menu. If you have questions about how to change your device permissions on third-party devices, we recommend that you contact your mobile carrier or device manufacturer.
• If you are a seller, you can add or update certain information in Seller Central , update your account information by accessing your seller account information , and adjust your email or other communications you receive from us by updating your notification preferences .
• If you are a user, you can add or update information you have provided to your dashboard by accessing your accounts .
• If you shop in our physical stores, you can manage how certain data is used to analyze the performance of our products and services .
In addition, to the extent required by applicable law, you may have the right to request access to or deletion of your personal information. If you would like to do any of these things, you may go to Data Privacy Inquiries . Depending on your data choices, some services may be limited or unavailable.
Are children allowed to use the Allocom Services?
Allocom does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use the Allocom Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of a parent or guardian. For more information, please see our Children’s Privacy Disclosure .
Terms of Use, Notices and Reviews
If you choose to use the Allocom Services, your use and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, dispute resolution, and application of Washington state law. If you have any privacy concerns at Allocom, please contact us with a complete description, and we will attempt to resolve them. Our business is constantly changing, and our Privacy Notice will change as well. You should check our websites frequently for recent changes. Unless otherwise noted, our current Privacy Notice applies to all information we have about you and your account. However, we are committed to the promises we make, and we will never materially change our policies and practices to make them less protective of customer information collected in the past without the affected customers’ consent.
Practices and Related Information
• Terms of Use
• Seller Program Policies
• Help Pages
• Recent Purchases
• Community Guidelines
Examples of Information Collected
Information You Provide to Us When You Use the Alocom Services
You provide information to us when you:
• Search for or shop for products or services in our stores;
• Add or remove an item from your shopping cart, or place an order through or use the Alocom Services;
• Download, stream, view, or use Content on a device or through a service or application on a device;
• Provide information in your account (and you may have more than one if you have used more than one email address or mobile phone number when shopping with us) or your profile;
• provide information in your Seller Account, or any other account we provide to you that allows you to develop or offer software, goods or services to Aalo Com customers;
• offer your products or services on or through the Aalo Com Services;
• communicate with us by phone, email or otherwise;
• complete a survey or contest entry form;
• upload or stream photos, videos or other files to or from Aalo Com Drive or other Aalo Com Services;
• compile playlists, watchlists, wish lists, or other gift registries;
• participate in discussion boards or other community features;
• provide and rate reviews;
• set a reminder for a special occasion; or
• use product availability alerts, such as availability notifications for ordering.
As a result of these actions, you may provide us with such information as:
• your identifying information such as your name, address and phone numbers;
• payment information;
• your age;
• your location information;
• your IP address
• The people, addresses, and phone numbers listed in your addresses;
• The email addresses of your friends and other people;
• The content of reviews and emails sent to us;
• The personal description and profile picture in your profile;
• Photos and videos collected or stored in connection with the Alocom Services;
• Identity-related information and documents, including your Social Security number and driver’s license number;
• Institutional and financial information;
• Credit history information.
Automatic Information
Examples of the information we collect and analyze include:
• The Internet Protocol (IP) address used to connect your computer to the Internet;
• Your login, email address, and password;
• The location of your device or computer;
• Content interaction information, such as content downloads, streams, and playback details, including the duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your Internet service provider;
• Device metrics such as device usage time, app usage, connection data, and any errors or failures in events;
• Alocom Services metrics (e.g., technical errors, your interactions with service features and content, settings preferences and backup information, the location of your device running an app, and information about uploaded photos and files such as file name, date and times, and location of your photos);
• Version and time zone settings;
• Purchase and content usage history, which we sometimes aggregate with similar information from other customers to create features such as “Best Sellers”;
• The full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; the products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicking, and mouse-over);
• Phone numbers used to contact our customer service number;
• Photos or videos when you shop at our stores or stores that use Alocom Services.
We may also use device identifiers, cookies, and other technologies on our devices, apps, and web pages to collect browsing, usage, or other technical information.
Information from Other Sources
Examples of information we receive from other sources include:
• Updated delivery and address information from our carriers or other third parties, which we use to correct our records and more easily deliver your next purchase or communication;
• Account information, purchase or redemption information, and page view information from certain merchants with whom we operate co-branded businesses or provide technical, fulfillment, advertising, or other services;
• Information about your interactions with products and services offered by our affiliates;
• Search results and links, including paid listings (such as sponsored links);
• Credit history information from credit bureaus, which we use to help prevent and detect fraud and provide certain credit or financial services to certain customers.
Information You Can Access
Examples of information you can access through the Allocom Services include:
• The status of recent orders (including subscriptions);
• Your complete order history;
• Personally identifiable information (including name, email, password, and address book);
• Payment settings (including payment card information, promotion certificate, gift card balances, and one-click settings);
• Email notification settings (including product availability alerts, deliveries, special event reminders, and newsletters);
• Recommendations and products you’ve recently viewed that form the basis of recommendations (including recommended to you and improving your recommendations);
• Shopping lists and gift registries (including wish lists, baby registries, and wedding registries);
• Related content, devices, services, and settings, communications, and personalized advertising preferences;
• Content you’ve recently viewed;
• Voice recordings associated with your account;
• Your profile (including product reviews, recommendations, reminders, and your profile);
• If you are a seller, you can access your account and other information and adjust your communications preferences by updating your account in Seller Central.
• If you are a user, you can access your account and other information and update your accounts at https://aalogroup.com/my-account/ as appropriate.
Items that you can return?
You can return most new, unopened items sold and shipped by Aalo within (2) days of delivery for a full refund.
How to get a refund:
Usually within 2 to 3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return request.
Aalo’s Exchange feature?
Yes, you can create exchange orders and exchange items from this page by clicking Return Items and following the instructions. If you receive a damaged or defective item, we will ship you a replacement item.
The following product types are eligible for return for a full refund within 15 days of delivery. In the unlikely event that a damaged, defective or different item is delivered to you, we will offer a full refund or a free replacement if possible, applicable Please keep the item in its original condition, with the outer brand box, brand/price tags attached, user manual, warranty cards and original accessories in the manufacturer’s packaging for a successful receipt of the return.Any returned items without original documentation will be rejected.
Before shipping your return, take a photo of the item for your records.
Return Window: 2 days from delivery
In most cases, used or unopened items purchased from a Umm warehouse and shipped from Allo can be returned within 15 days of receipt of shipment. Some product categories have different policies or requirements associated with them.
The following product types are eligible for return for a full refund within 30 days of delivery. In the unlikely event that a damaged, defective or different item is delivered to you, we will offer a full refund or a free replacement if possible, terms and conditions apply.
Please keep the item in its original packaging, with the manufacturer’s seal, and unopened or unused. Allo reserves the right to refuse the return of any items that are not considered to be returnable for hygienic reasons, or if the packaging makes it impossible to verify that it has not been used.
Return Window: Non-Returnable:
These items are non-returnable to Allo due to the consumable or hygienic nature of the product. In the unlikely event that a damaged, defective or different item is delivered to you, we will offer a full refund or free replacement if possible (terms and conditions apply). Non-returnable items are:
Grocery and Gourmet Food:
We may contact you to request information (including photos and/or videos) and assess the damage or defect to the product before issuing a refund/replacement.
Household Supplies and Consumables
Household Supplies: Laundry products (detergents, softeners), household cleaners (toilet cleaners, floor cleaners, hand wash, wipes), air fresheners (sprays, gels) etc.
Family Nutrition: Baby food, healthy drinks for toddlers and children, vitamin and mineral supplements.
Temperature Controlled Products: Any products that require storage and delivery under controlled temperature conditions (such as refrigerated or frozen items).
Guaranteed Delivery Terms and Conditions:
We offer guaranteed delivery for selected delivery speeds and products.
When Guaranteed Delivery is available for an order, it will be clearly marked on the checkout page with the associated Guaranteed Delivery Date and fees (if applicable). We will refund any shipping fees associated with eligible orders, if delivery is not attempted by the Guaranteed Delivery Date shown on the checkout page at the time of purchase and confirmed in your order confirmation email.
The following requirements must be met to be eligible for a Guaranteed Delivery Refund:
The selected shipping method is the shipping option advertised on the product detail page.
The order is shipped to the eligible address.
The order is placed prior to the “Order Within” countdown listed on the checkout page. The “Order Within” countdown timer provides a window of time during which you must place your order to receive your order by the date shown. A delivery date may become unavailable during that time window due to changes in inventory or delivery capacity prior to your order being placed. The Guaranteed Delivery Date is included in your order confirmation email. Contact us if you have any concerns.
If your order contains items that do not qualify for Guaranteed Delivery, your shipping preference will be “Ship my items as soon as they are available.”
Your credit or debit card must be successfully charged by the deadline shown on the checkout page.
The guarantee does not apply if we miss the promised delivery date due to unforeseen circumstances beyond our control, such as a strike, natural disaster, or severe storm. Also, delivery scans may be inaccurate, which does not entitle you to an automatic refund.
Attempting delivery on or before the guaranteed delivery date is in line with our delivery guarantee.
The post office’s offer of a delivery date on or before the guaranteed delivery date is in line with our delivery guarantee.
Note:
Same day delivery prices for items sold and shipped by marketplace sellers are determined by the seller and may differ from the prices posted here.
Aalo Com Return Policy
Products shipped from Aalo Com can be returned within 15 days of receipt of shipment in most cases through our online returns center. Some products may have different policies or requirements associated with them.
Return requests will only be processed if:
The product is determined to have been undamaged in your possession.
The product is the same as what was shipped to you.
The product is returned in the same condition it was in when received (sealed/unopened if possible, with the original brand/manufacturer box or packaging, and if applicable, any user manual, warranty card and all accessories)
Return Process:
After the courier comes to collect the product, it may take up to two weeks for us to receive and process your return.
We will issue the refund, then it may take 5-7 business days for it to appear on your payment card statement or 4 business hours if you requested the refund to be credited to your Aalo Com Gift Balance.
Products marked as “non-returnable” on the product detail page cannot be returned. However, in the unlikely event that you are delivered a damaged, defective or wrong product, we will offer you a full refund or replacement, if available. We may contact you to verify the damage/defect with the product before issuing a refund/replacement, as applicable. We reserve the right to request further information, collect or inspect the product for damage/defect before issuing a refund/replacement.
Some products may be eligible for exchange only. If the same product is not available in stock, we will issue a refund.
Note:
In the event that customers are found to be abusing the return policy by excessive returns, returning products that are not in their original condition, or by canceling or not accepting orders. Introduction, Aalo Com reserves the right to warn, restrict, suspend, block and/or terminate such customer accounts, as necessary.
We will not accept returns of any product that was sent to us incorrectly or items that are different from what was delivered to you. This includes items that were not originally purchased from Aalo Com. If we receive such products, we will not be able to return, refund or otherwise make any concessions with respect to such items and your actions may result in restrictions on your Aalo Com account including limiting your ability to return items in the future, canceling the order and/or closing your Aalo Com account. Any such product that you send or return to Aalo Com cannot be shipped or otherwise returned to you. We can only process returns for correct items returned in accordance with our policies.
In accordance with our returns policy, we need to verify your identity in order to process your return. This is a one-time process and takes 2-3 minutes to complete. All personal information you provide will be treated in accordance with our Privacy Notice. For more details, please refer to How to Verify Identity When Returning.